Skilljar is a leading customer education and learning management platform that helps organizations deliver training, onboarding programs, certification courses, and educational content to customers, partners, and users at scale.
Realm's native Skilljar connector seamlessly integrates your learning content into a unified knowledge platform. By connecting your Skilljar academy, Realm provides your sales, customer success, and support teams with instant access to course materials, training resources, certification information, and the educational content that helps customers succeed with your products.
Our integration respects all native Skilljar permissions and content access controls, ensuring that users only see the courses, lessons, and materials they are authorized to view. With real-time syncs and comprehensive metadata support, Realm keeps your learning intelligence up-to-date, empowering your teams to reference training materials and educational resources when helping customers.
Features
Realm's Skilljar integration delivers powerful learning intelligence capabilities that transform how your teams leverage customer education content.
| Feature |
What it does? |
| Complete Course Indexing |
Automatically sync and index Skilljar courses, lessons, modules, and learning paths, making all your training content fully searchable within Realm alongside your other knowledge sources. |
| Native Permission Sync |
Realm strictly mirrors your existing Skilljar permissions and content access. Users can only access courses and materials they already have permission to view, maintaining data security and compliance. |
| Cross-Platform Intelligence |
Link Skilljar content with data from other connected systems to Realm, providing complete context between training materials, customer interactions, and support activities. |
| Rich Content Support |
Index course descriptions, lesson content, resources, and certification requirements to quickly find relevant training materials and educational content. |
| Real-Time Sync |
Your Skilljar data is synced in real-time to keep learning intelligence fresh. Realm uses incremental syncs to efficiently capture new courses, content updates, and curriculum changes. |
| Learning Path Visibility |
Surface learning paths, certification programs, and course sequences to help teams understand the full customer education journey and available resources. |
Benefits
By connecting Skilljar to Realm, your organization gains powerful advantages that leverage customer education content across all customer interactions.
| Benefit |
Why it matters? |
| Accelerate Customer Support |
Instantly reference relevant training materials, courses, and lessons when helping customers, directing them to the right educational resources for their questions. |
| Enhance Sales Conversations |
Quickly find and share certification programs, training offerings, and learning paths during sales cycles to demonstrate product education value and customer success resources. |
| Improve RFP Responses |
Search across Skilljar content to highlight training programs, certification options, and customer education capabilities in proposal responses, differentiating your offering. |
| Empower Customer Success |
Enable CS teams to proactively recommend relevant courses and training resources based on customer needs, driving product adoption and customer success. |
