Confluence is Atlassian's collaborative workspace where teams create, share, and collaborate on projects and documentation. It serves as a central hub for team knowledge, project documentation, meeting notes, product requirements, and organizational processes, making it an essential platform for knowledge management across organizations.
Realm's native Confluence connector seamlessly integrates your spaces, pages, and collaborative content into a unified, searchable knowledge platform. By connecting your Confluence instance, Realm provides your sales, support, and customer success teams with instant access to product documentation, technical specifications, process guides, and institutional knowledge stored across your Confluence spaces.
Our integration respects all native Confluence permissions, ensuring that users only see the spaces, pages, and content they are authorized to view. With regular syncs and comprehensive metadata support, Realm keeps your organizational knowledge up-to-date, empowering your revenue teams to find accurate information quickly and provide informed responses to customer inquiries.
Features
Realm's Confluence integration delivers advanced knowledge management capabilities that transform how your revenue teams leverage organizational documentation and collaborative content.
| Feature |
What it does? |
| Page & Space Indexing |
Automatically sync and index all Confluence pages, spaces, and nested content, making your entire knowledge base fully searchable within Realm. |
| Native Permission Sync |
Realm strictly mirrors your existing Confluence permissions. Users can only access the spaces, pages, and content they have permission to view. |
| Attachment & Media Sync |
Index documents, images, and other attachments stored in Confluence, making all your knowledge assets accessible to your teams. |
| Metadata Filtering |
Filter and search content based on space, page type, creation date, author, labels, and other metadata to quickly find relevant documentation. |
| Regular Syncs |
Your Confluence data is synced regularly to keep documentation fresh. Realm uses incremental syncs to efficiently capture new pages and updates. |
| Cross-Space Search |
Search for information across multiple Confluence spaces simultaneously, breaking down knowledge silos between departments and teams. |
Benefits
By connecting Confluence to Realm, your organization gains powerful advantages that transform institutional knowledge into revenue-driving insights.
| Benefit |
Why it matters? |
| Accelerate Customer Support |
Empower support teams to find answers from product documentation, troubleshooting guides, and knowledge articles, leading to faster resolution times. |
| Enhance Sales Conversations |
Provide sales teams with direct access to product specifications, implementation guides, and competitive positioning to answer prospect questions confidently. |
| Improve Customer Success |
Enable customer success managers to access onboarding documentation, best practices, and feature guides to provide proactive customer guidance. |
| Streamline RFP & Compliance Responses |
Quickly find technical documentation, security policies, and compliance information from your Confluence spaces to complete complex questionnaires efficiently. |
