Jira is Atlassian's powerful project management and issue tracking platform that helps teams plan, track, and manage work across software development and business projects. It centralizes project workflows, bug tracking, feature requests, and team collaboration, making it an essential tool for organizing work and maintaining visibility into project progress and technical issues.
Realm's native Jira connector seamlessly integrates your issues, projects, workflows, and project documentation into a unified, searchable knowledge platform. By connecting your Jira instance, Realm provides your sales, support, and customer success teams with instant access to project status, feature development progress, bug resolution information, and technical insights that enhance customer conversations and internal coordination.
Our integration respects all native Jira permissions, ensuring that users only see the projects, issues, and content they are authorized to view. With regular syncs and comprehensive metadata support, Realm keeps your project knowledge up-to-date, empowering your revenue teams to provide accurate project updates and informed responses about development timelines and capabilities.
Features
Realm's Jira integration delivers advanced knowledge management capabilities that transform how your revenue teams leverage project management and issue tracking insights.
Feature |
What it does? |
Issue & Project Indexing |
Automatically sync and index Jira issues, epics, stories, and project details, making your project management information fully searchable within Realm. |
Native Permission Sync |
Realm strictly mirrors your existing Jira permissions. Users can only access the projects, issues, and content they have permission to view. |
Workflow & Status Tracking |
Index issue workflows, status changes, and resolution details to provide visibility into project progress and development timelines. |
Custom Field Support |
Sync custom fields, labels, and project-specific metadata to maintain comprehensive project context and enable detailed filtering. |
Metadata Filtering |
Filter and search issues based on project, status, priority, assignee, labels, and other metadata to quickly find relevant project information. |
Regular Syncs |
Your Jira data is synced regularly to keep project information fresh. Realm uses incremental syncs to efficiently capture new issues and status updates. |
Benefits
By connecting Jira to Realm, your organization gains powerful advantages that transform project management knowledge into customer-facing value.
Benefit |
Why it matters? |
Accelerate Customer Inquiries |
Empower support and customer success teams to quickly find feature status, bug resolution timelines, and project updates to provide accurate customer communications. |
Enhance Sales Conversations |
Provide sales teams with direct access to product roadmaps, feature development status, and technical capabilities to confidently discuss delivery timelines with prospects. |
Improve Project Transparency |
Enable customer-facing teams to access real-time project status and development progress to provide proactive updates and manage customer expectations effectively. |
Streamline Technical RFPs |
Quickly find feature specifications, technical requirements, and development processes from your Jira projects to complete complex questionnaires and technical assessments efficiently. |